Terms of Sale

The Align Weight Loss website is owned and operated by Align Medical LTD, a company incorporated in England and Wales with company number 15573976.

Please read these Terms of Sale as well as the Terms and Conditions, and Privacy Policy which are all published on our website as they affect your legal rights and obligations. You agree to be bound by these when you purchase products or services from us. If you do not agree to be bound by these Terms of Sale, please do not purchase products or services from us.

If you have any questions about this policy or any other questions about Align, then please don’t hesitate to contact us at info@alignweightloss.co.uk

We may change these Terms of Sale periodically and any changes will come into effect as soon as they are published on our website. Please ensure that you review these Terms of Sale before each order you place so that you are aware of any changes to them. Your continued use of Align Weight Loss’ products and services following the posting of any changes constitutes your acceptance of those changes.

Other relevant policies

In addition to this Terms of Sale policy, please read our other policies which are important to understand your rights and responsibilities when using our website. The Privacy Policy sets out how we handle your personal data and the Terms and Conditions policy, which applies to use of our website. The Complaints Policy sets out how we will handle complaints.

Regulatory compliance

Align Weight Loss provides medical weight loss treatments and as such is defined as a healthcare service. We are compliant with the regulatory framework surrounding a healthcare service including the Health and Social Care Act 2008. We are registered with the Care Quality Commission (CQC) under registration number (TBC)

Our clinicians are all registered and regulated by the relevant UK regulator for their speciality, including but not limited to the General Medical Council and the General Pharmaceutical Council (GPhC). We use pharmacies registered with the General Pharmaceutical Council to carry out dispensing on our behalf. Our medications are sourced from UK pharmaceutical wholesalers.

Align Medical LTD is registered with the Information Commissioner’s Office (number C1471690) and is General Data Protection Regulation (GDPR) compliant.

Our online consultations

Accessing weight loss treatment with Align Weight loss requires you to complete an online consultation where you answer questions about your health and medical history. You must complete the online consultation completely, truthfully and to the best of your knowledge. The online consultation must be completed by you personally. If you are unsure of the answer to a medical question, then please contact your GP to discuss your medical history. The answers to your questionnaire form the basis of your medical consultation and assessment for your suitability for Align’s weight loss programme.

If you need help accessing or completing the questionnaire, e.g. because you have a disability, please contact us and we will assist you with it. If you need help understanding a question we have asked please contact us at info@alingmedical.com

In line with the General Medical Council’s advice set out in Good Medical Practice, we will seek to inform your GP about the medical treatment you undertake with Align and the medication you are prescribed. This is important to ensure your medical record is complete. You may refuse consent for us to contact your GP.

Your medical record

When you sign up to services with Align Weight Loss you agree to us creating an electronic medical record (EMR). This record is held securely and will not be shared with any third party. The record will contain your personal details, your medical history as is relevant to our service and details of your treatments with us. In line with best practice for medical record keeping, you acknowledge and agree that we may archive your EMR including your personal information and treatments for a minimum of 8 years following your last order or prescription.

You are responsible for providing us with up to date and accurate medical information. If there are any changes in your health (new diagnosis, new medication, etc.) you must let us know as soon as possible. Please contact us at info@alignweightloss.co.uk or send a message to your Health Coach advising that you need to let us know about a change in your health. We will then arrange for a doctor to get in touch with you to discuss this. Any updates in your medical situation could affect your suitability for treatment.

You are responsible for maintaining the confidentiality of your account and password in order to keep your account secure. Please inform us if you believe your account has been compromised. You must not register more than one account with Align Weight Loss.

ID verification

In order to safely prescribe prescription medications, we must verify your identity. This will involve you sending us a copy of your photo identification e.g. passport, driving licence or other nationally accepted ID (e.g. Military ID).

This will then be stored securely on your clinical record in line with the Information Commissioner’s Office regulations.

Accessing our services

You must be at least 18 years of age to undertake any treatments with Align and you must be a resident in the United Kingdom. We can only deliver products only to addresses in the United Kingdom. We reserve the right to cancel your order if you are using an address forwarding service. We are not licensed to undertake medical consultations or export medicines out of the United Kingdom.

Prescription-only medication

At the end of the online consultation, you may be given the option to show a preference for a treatment option. Your suitability for your selected medication is decided by your clinical prescriber. All prescribing decisions are solely those of the

prescriber and cannot be overridden by client preference. If we decide you are not suitable for a treatment we will inform you via email.

A licensed medical or pharmaceutical practitioner will review your responses and assess your suitability for treatment. We may contact you for additional information if necessary. If you fail to respond to a request for more information, we may reject your request for a treatment.

We aim to process your request within 24 hours.

After the consultation process, if you are suitable for a medical weight loss treatment we will issue you a prescription. You will be charged for this prescription and your prescription will be securely passed to our partner pharmacy for dispensing.

Please note that for safety reasons, we do not accept returns of prescription medicines. We can only accept a return of prescription medicines if it is damaged, faulty or not as described. If you need to cancel your order before it has been sent then please contact us at info@alignweightloss.co.uk and we will arrange for your order to be cancelled. In this event you will not be charged.

Automatic prescription refills

Most prescriptions are issued on a monthly repeat basis. Once you have registered and been approved for our service we will dispense and take payment for your medication automatically each month. We may automatically increase a dose of your medication, in line with national and the manufacturer’s prescribing guidelines. Please inform us at info@alignweightloss.co.uk if this is something you would prefer us not to do. Prescription medication can only be dispensed in accordance with the approved dosing schedule, set out by the manufacturer. For most medications this is monthly. We will not issue additional prescriptions of the medication until they are due.

You can cancel or pause your prescription indefinitely at any time by contacting customer services at info@alignweightloss.co.uk you will no longer receive (or be charged for) automatically recurring prescriptions. However please ensure you have cancelled your prescription at least 48 hours before the prescription is due to be issued, otherwise we may still dispense and charge you for your medication. Once the medication has been dispensed we cannot cancel your order or issue a refund unless the medication is damaged, faulty or not as described.

If you experience significant side effects or have a change in your medical circumstances then this could affect your suitability for a medication. You must inform us immediately that you are aware of any such changes. In the event of this we may cancel your prescription. We will inform you of this via email and inform you of the reasons for our decision.

Delivery of your medication

Your medication will be sent by registered delivery carriers and will usually be sent via a next day recorded delivery service.

There may be instances where your delivery is delayed due to circumstances out of our control. If you are experiencing issues with your delivery then please contact us and we will do everything we can to assist you. Please note that we cannot accept liability for issues with a delivery service which is out of our control.

Returns, cancellations, refunds

Please note that for safety reasons, we cannot accept returns of any medications unless they are faulty, damaged or not as described. Please check your medication carefully upon receipt to ensure it is correct and undamaged.

If you have unwanted medicine please take it to a local pharmacy for safe disposal. We cannot accept the return of any sharps disposal boxes. Please check your local county council website for details of how to safely dispose of your sharps box once you no longer require it. This is usually done by taking it to your local pharmacy but please check your local arrangements beforehand.

If you would like to return a faulty or damaged product then we may require proof in the form of photos. We are not liable for the cost of delivery for a returned product. If we accept the return of a product we will seek to offer a replacement of refund. Please inform us as soon as possible if you believe you are eligible to request a return. We cannot accept any requests made more than one month after the delivery date.

Any refund will be issued via the same method that you used to pay and will be credited within 5 working days of it being issued.

Use of the medications we provide to you

When you receive your medication you are responsible for checking that the medicine is the correct medicine prescribed by us and that such medicine is not damaged in any way. Do not consume any medicine which is not the medicine prescribed or which is damaged on arrival. Please see the above for what to do if the medication is defective, damaged or not as described. Your medication will come with a patient and product information leaflet. Please ensure that you read this in full before taking your medication. You are responsible for making sure that your medication is stored away from children and other vulnerable persons and that only you have access to it. You must not share your medication with any other person.

All product information is for educational purposes and we make no assurances or guarantees as to its completeness, accuracy, or whether it is up to date.

The services we provide at Align Weight Loss do not replace your usual medical services i.e. your GP. If you are concerned about significant side effects or a medical emergency please contact your doctor or call 111 or 999 if the situation is an emergency.

Cancellation of orders by Align

We reserve the right to cancel your order if we are unable to confirm:

• You are over the age of 18 years
• You live in the UK
• Your identity
• We reserve the right to cancel your order if:
• We are unable to source your medication due to supply issues out of our control.
• We have inadvertently listed an incorrect price for the medication on our website.

If we do cancel your order we will notify you by email and will refund your purchase within 5 working days. We are not obliged to offer any additional compensation for any disappointment suffered.

If we cancel your order due to a supply issue with your medication we will inform you via email. If clinically appropriate our clinicians may contact you to discuss whether an alternative medication may be suitable for prescription instead. You are under no obligation to accept an alternative prescription.

Our responsibility to you

All of the content on Align Weight Loss is to be considered general information and not intended to amount to medical advice. If you are seeking medical advice, you must speak with your clinician (doctor or appropriately qualified clinical pharmacist). If you have any questions, please email info@alignweightloss.co.uk and we will arrange for you to have a consultation with a clinician.

We cannot accept liability for any damages which result from:

• Your failure to provide (and continuously maintain) complete, truthful, and accurate information in your patient record, as well as in any online consultation you take with us and in any other information you give us.
• Your failure to follow advice given by your clinician at Align Weight Loss or to pass on relevant information to your regular healthcare provider.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, and for fraud or fraudulent misrepresentation.

You agree that our service does not replace your general healthcare provider.

Making a complaint

Please see our Complaints Policy page.

If any provision of these Terms of Sale is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

Our failure to exercise or enforce any right or provision of these Terms of Sale shall not constitute a waiver of such right or provision.

These Terms of Sale, the subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Change of our services, products and prices

Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue any of our products and/or services without notice.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of our products and/or services.

Updates to our Terms of Sale

We will review our Terms of Sale regularly to ensure it is up to date and fit for purpose. We reserve the right to update this Terms of Sale to reflect changes in our data operating practices or legal requirements. Any updates will be posted on our website and are in effect from the time they are published on the website.